Policies

We ask all new subscribers to carefully read the following document and then click “I agree” when finished. These are the guidelines that keep our CSA running smoothly, and you will be responsible for knowing them.

The Philosophy of CSA – Community supported agriculture is a relationship one step above a simple convenience, a give and take of produce for cash. It is based on mutual respect between the customers and the farmers. Under the CSA model, subscribers pay in advance for the food they will receive, reflecting the risk that the farm takes to plant, tend, and harvest crops. Alphabet Farm is not a delivery service; your subscription is a contract to receive a minimum of one month’s worth of produce.

Payments: We use a web-based software program called Farmigo to help manage the financial interactions between our customers and our farm. With it, Alphabet Farm subscribers have online access to their own accounts. We accept payment via Credit Card, Paypal or check. 

Autopay Option: We encourage all of our customers to sign up for the automatic payment option that will pay your account in a timely fashion so that you never miss a delivery. You will receive an email prior to the charge being made.

Manual Payment: If you prefer, you will still have the option to make renewal payments manually. If you choose this option, you will receive an email letting you know when it’s time to renew your balance. (More on this later)

Communication: Alphabet Farm publishes a weekly newsletter that is delivered by email. A searchable database of newsletters is also available online. The newsletter will announce any important changes in delivery schedule, prices, policies, etc. The newsletter is available online at www.alphabetfarm.com in the newsletter archives section. Any holiday changes will also be noted in the banner. It is your responsibility as a CSA member to read the newsletter.

By agreeing to join our CSA, you are also agreeing to open and read email communications from us including:

Payment due emails: All billing issues regarding your account will be emailed to you, including start ups and notice of suspension of service.

Other: You may also receive specific emails announcing important changes to our service. Especially important are emergency site moves. Please read our emails as soon as you see them. Please add justin@alphabetfarm.com to your address book to protect our communications from spam filters.

We encourage subscribers to give us feedback about box quality and contents by emailing us at justin@alphabetfarm.com. It’s very important that you include your full name, and your Email address login which you used to create your online account on all correspondence. For quality issues please include when you picked up your box and how you’re storing the produce.

The pickup site check list is our way of communicating to you whether a box was delivered for you, and what size. We do not go back and pickup the site lists later, so please do not leave any checks or correspondence at the pickup site.

Start me up: Follow the How Do I Join? Link to sign up. A confirmation of your account, pickup location details, and start date will be automatically emailed to you.

Referral Credit and Vacations: If you can’t pick up your box on a given week, why not tell a friend to pick up your box while you’re gone? Ask that your friend to email the office at justin@alphabetfarm.com when they join, so we can thank you.

Suspension of service: Your box will not be delivered if you do not have money in your account to cover the price of the box. If we don’t receive a timely payment from you, you will receive an email letting you know that your service has been suspended. Restarting your box delivery often takes several days, as the lists are made in advance, so please check in with us if you are unsure of your delivery. We do not hold your box if it shows there is a payment processing. Credit will not be given if you fail to pick up your box. If you do not get a box, there will be no charge for delivery that week.

If your membership becomes inactive, your balance may be refunded and the account closed after a few months. Restarting is as easy as joining, just follow the same link.

Cancellation: To cancel your Alphabet Farm subscription, email the office at justin@alphabetfarm.com

Credit: If you believe you deserve a credit for poor quality, damaged, or otherwise unuseable produce, please contact the office at justin@alphabetfarm.com. We will evaluate cases individually. Be sure to include what day/time you picked up the produce, and how it was stored.

New Subscribers — We strongly urge you to read through the Member’s Answer Zone to fully enjoy and understand the CSA experience at our farm. There are many common questions answered there, and it’s always good to know things in advance!